We all worry about our bottom lines, it’s a constant battle to make the numbers line up. You don’t want to devalue your work, but you still need to make your customers feel that they are getting something of special value in their transactions.

So how do you strike a balance?

The most stereotypical example of poor customer service had always been the Department of Motor Vehicles. Mention the DMV and instantly images of gargantuan lines pop into your head and your eye begins to twitch.  More recently however, the DMV had made some improvements by adopting common sense operational efficiencies and online tools. Many locations will give the poor motorist …

Here’s a quick customer service test: On Saturday 11/21, Lego - they of Danish building block fame - put on an event called Lego Kids Fest at the Hartford Civic Center in Connecticut. They promoted it in their magazine received by Lego Club members across the country, on their website, in calendars, all over locally and was picked up in …

How’s this for a useful list: The Top 3 Hard-and-Fast, Rock-Bottom Business Benefits of e-Commerce.

There’s a context-setting scene in the movie The American President (I know it’s cheesy, get over it) in which Michael Douglas walks through the halls of The White House on the way to The Oval Office on a typical morning. As he walks, his secretary Jane shuffles hurriedly behind him, whispering the name of the next person he’s going to see.

Wouldn’t that kind of help be nice?